he success of an organization is dependent on its many leaders and their ability to effectively motivate and manage employees. As a leader, incorporating these 6 rules into your communication plan will go a long way in establishing a solid foundation of trust between you and your team.
1. Talk Straight
Being straightforward allows people to understand your position on any issue. Using simple language, without manipulating, distorting facts or telling half-truths will allow people to understand precisely what you mean and where you stand. Do not ignore the tough issues, whether that entails a failed attempt or upcoming problem. Acknowledging an unpleasant issue speaks to your courage and transparency, while simultaneously disarming critics. Over time they will see that they can take your statements at face value.
2. Be Transparent
Tell the truth. And whenever possible make it easy for people to verify it. Make your intentions known and operate with as much disclosure as possible in all situations. It’s OK to admit when you’re wrong, or don’t know the answer. Do not cover up your mistakes when you are wrong and do not let your ego prevent you from admitting mistakes. In fact, it makes you human.
3. Listen Willingly
Building trust is not a one-way street. Understanding others – what is important to them, how they feel about various things, etc. – is paramount to building a trusting relationship.
4. Clarify Expectations
Establish expectations beforehand, never after. Do not assume that others will share your expectations, and never violate the standards you impose on others. Be as specific as possible, detailing what you want from colleagues and employees and assess their actions accordingly.
5. Keep Commitments
Breaking commitments and neglecting obligations is a great way to earn the “untrustworthy” label. If you say you will do something, do it. If you fail to abide, own up to it and do better next time. Make sure to commit only to what is realistic and attainable. Build a strong track record of positive performance so that others are able to count on you, not only to do your job, but do it well. Operate within the time and budget parameters you set before hand, and do not promise what cannot be delivered.
6. Demonstrate Loyalty
Acknowledge the assets and contributions of others; do not take credit for something you did not do. Never speak of someone not present in a way that you would not speak if they were. And do not disclose other people’s private information; you cannot build trust with someone by betraying another.
|
David Swain, BSc Mgmt., MSOD, CEC, PCC with over 30 years’ experience in both coaching the leaders of large organizations and leading them himself.
