If you’re familiar with the expression, “you get out what you put in”, you’ll understand that to improve, you must change. Results are the tangible outcomes of improvements and initiatives and can be directly linked to the individual processes and performances within an organization. To achieve a different result, there must be a change in ‘business as usual.’
Organizational Change is like Open Heart Surgery
Actually, it’s more like a complete transplant.
When a new heart is transplanted into the human body, it will only work if the body accepts it. And left to its own devices, it won’t. In fact, the body will naturally try to reject the heart – not realizing that without it, the body will die. This resistance is counterintuitive, but very real. Knowing the very sensitive nature of organ transplants, doctors prepare patients for the surgery with special medications to increase the body’s likelihood of accepting the heart upon implantation; and this extra care continues long after the operation and recovery.
In the business world, for change to be successful, a healthy new idea must replace an old one, and there needs to be special preparation, planning and monitoring to ensure the change has taken hold and is in practice. Left to its own devices; natural resistance will take over and revert back to old habits.
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 David Swain, BSc Mgmt., MSOD, CEC, PCC with over 30 years’ experience in both coaching the leaders of large organizations and leading them himself.
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